Your privacy matters to us. This policy explains exactly what information 10win collects from Pakistani players, why we collect it, how we store it securely, who we share it with, and the rights you have over your own data.
This Privacy Policy applies to all personal data collected by 10win through the website at 10win.info, including data provided during registration, deposits, withdrawals, gameplay, and customer support interactions. By registering an account and using 10win, you confirm that you have read and understood this policy. If you have questions at any point, contact our data team at support@10win.info. This policy should be read alongside the Terms and Conditions and the Responsible Gaming Policy.
10win is an online gaming and sports betting platform operating at 10win.info, serving players in Pakistan. When this Privacy Policy refers to "10win", "we", "us", or "our", it refers to the operator of the 10win platform, which acts as the data controller responsible for any personal information you provide through the website.
As data controller, 10win determines the purposes and means by which your personal data is processed. We are committed to handling that data with transparency, care, and respect. If you have any questions about how we operate as data controller or about the contents of this policy, reach us at support@10win.info — our team responds in both Urdu and English within 48 hours.
10win collects the minimum personal data necessary to operate the platform safely, process payments in PKR, verify player identities, and deliver a good experience. The categories of data we collect are set out below.
| Category | Examples | Why We Need It |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number (where verification requires it) | Age verification, account ownership, fraud prevention |
| Contact Data | Mobile phone number, email address | Account communication, security alerts, support |
| Financial Data | Easypaisa/JazzCash wallet numbers, IBFT account details, card last-four digits | Processing deposits and withdrawals in PKR |
| Transaction Data | Deposit amounts, withdrawal amounts, betting history, bonus usage | Account management, legal compliance, dispute resolution |
| Technical Data | IP address, device type, browser type, session timestamps | Platform security, fraud detection, service improvement |
| Usage Data | Pages visited, games played, time spent, feature interactions | Platform improvement, personalisation |
| Communications Data | Support chat transcripts, email correspondence | Support quality, dispute records, training |
10win does not collect sensitive categories of personal data — such as ethnic origin, religious beliefs, political opinions, or health data — through the normal course of operating the platform.
10win collects personal data through several channels. Understanding each channel helps you know exactly what information flows to us at each point of interaction.
10win does not use your personal data for any purpose without a legitimate legal basis. The main purposes for which we process your data, and the basis for each, are:
10win does not sell your personal data to any third party. We do not share your information with advertisers, data brokers, or any organisation that would use it for commercial purposes unrelated to your 10win account.
We do share your data with carefully selected third-party service providers where it is necessary to operate the platform. Every provider we work with is contractually required to handle your data only for the specific purpose for which it has been shared and to maintain security standards comparable to our own.
10win uses cookies and similar session technologies to maintain your login state, remember your preferences, and understand how the platform is being used. Below is a breakdown of the cookie categories used on 10win.info.
You can manage non-essential cookies through your browser settings. Disabling preference and analytics cookies will not prevent you from using 10win, but it may affect personalisation features. Disabling essential or fraud detection cookies may interfere with login security and could prevent the platform from functioning correctly.
10win does not use third-party advertising cookies or tracking pixels for external ad retargeting campaigns. Cookies set by game providers for game functionality purposes operate under those providers' own cookie policies.
Data security is one of the most important responsibilities 10win takes on behalf of Pakistani players. The following measures are in place to protect your personal data at all times.
10win retains personal data only for as long as it is necessary for the purposes described in this policy or as required by applicable law. Specific retention periods by data category:
When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to any individual player. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.
As a 10win player, you have specific rights over the personal data we hold about you. These rights can be exercised at any time by contacting support@10win.info. 10win will respond to all data rights requests within 30 days, or sooner where the request is straightforward.
You can request a full copy of the personal data 10win holds about you. We will provide this in a clear, readable format within 30 days.
If any personal data we hold about you is inaccurate or incomplete, you can ask us to correct it. We will verify and update records promptly.
You can request deletion of your personal data where it is no longer necessary for the original purpose and no legal obligation requires us to retain it.
Where you dispute the accuracy of your data or the legality of processing, you can ask us to restrict processing while the matter is resolved.
For data you have provided directly to 10win and which we process by automated means, you can request it in a portable, machine-readable format.
You can object to processing based on legitimate interest, including direct marketing. We will stop that processing unless we have compelling legal grounds to continue.
The 10win platform is strictly intended for adults aged 18 and over. 10win does not knowingly collect personal data from anyone under the age of 18. Registration on the platform requires confirmation of age, and we carry out age verification checks where required.
If 10win becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately, the associated account will be suspended, and any deposits made will be handled in accordance with our underage gaming procedure as described in the Terms and Conditions.
If you are a parent or guardian and believe that someone under 18 has registered a 10win account, please contact us immediately at support@10win.info. We will investigate and act without delay. Parental control tools and internet filtering software can also be used to prevent minors from accessing online gaming sites.
10win may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the services we use, or changes in applicable legal requirements. When we make material changes, we will:
We encourage you to review this policy periodically. Continued use of 10win after the effective date of any update constitutes acceptance of the updated policy. If you do not agree with a change, you should stop using the platform and contact us to close your account — your verified withdrawable balance will be paid out in full before closure.
Minor corrections — such as typographical fixes or clarifications that do not affect the substance of how your data is used — may be made without specific notification beyond the date update.
For any questions about this Privacy Policy, to exercise your data rights, or to raise a concern about how 10win has handled your personal data, contact us using the details below.
If you raise a data privacy concern and are not satisfied with the response from 10win, you have the right to escalate your complaint through any applicable regulatory channel available in your jurisdiction. We will cooperate fully with any such inquiry.
10win takes data privacy complaints seriously. Where a complaint is submitted, it is reviewed by a senior member of the support team — not a first-line agent — and a detailed written response is provided with a full explanation of our reasoning. We do not dismiss privacy concerns as routine support queries.
These are the concrete, practical commitments behind the privacy principles in this policy.
Every connection between your device and 10win's servers is encrypted with 256-bit TLS. Whether you're depositing via JazzCash, playing Aviator, or chatting with support, your session is fully protected from interception.
Sensitive personal data — financial account identifiers, identity document details, passwords — is never stored in readable plain text on 10win's servers. Everything is encrypted at rest with the same rigour applied to data in transit.
10win will never sell, rent, or license your personal data to any third party for commercial or marketing purposes. Your details are used only to operate your account and deliver the services you signed up for — nothing more.
10win collects only the data that is genuinely needed to operate the platform safely and process PKR transactions. We do not ask for data "just in case" — every field we collect has a specific, documented purpose outlined in this policy.
Access to systems containing player data at 10win is restricted, logged, and regularly reviewed. Every instance of a staff member accessing player data is recorded. Unnecessary access triggers an internal review process immediately.
Data access, correction, deletion, and portability requests are acknowledged within 48 hours and fulfilled within 30 days. All responses are provided in writing, in Urdu or English, with a clear explanation of what was done and why.
Full platform rules covering accounts, payments, bonuses, and gameplay. Complements this Privacy Policy.
Read TermsDeposit limits, self-exclusion, session tools, and support contacts for safe gameplay.
Read PolicyCommon questions about accounts, payments, bonuses, and games at 10win — answered clearly.
Read FAQ